At 95galaxy, your personal data belongs to you. This Privacy Policy explains precisely what we collect, why we collect it, how we protect it, and what rights you have as a player on our platform.
A plain-language summary of our key data practices. The full legal text in each section below governs in all cases.
All personal data and financial information stored on 95galaxy systems is protected with industry-standard 256-bit SSL/TLS encryption. Your data is never stored in plain text.
95galaxy does not sell, lease, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate and improve your gaming experience.
We collect only the data necessary to register your account, process payments, verify your identity, provide customer support, and comply with our licensing obligations.
You have the right to access, correct, restrict, and request deletion of your personal data at any time by contacting our support team via live chat or email.
We use strictly necessary cookies to operate the platform and optional analytics cookies to understand usage patterns. You may manage non-essential cookie preferences at any time.
Our data handling practices are designed to comply with the requirements of our international gaming licence, applicable anti-money laundering (AML) obligations, and general data protection principles.
This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") sets out the data controller obligations of 95galaxy (hereinafter referred to as "95galaxy", "the Company", "we", "us", or "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to users (hereinafter referred to as "Player", "User", "you", or "your") of the online gaming platform accessible at 95galaxy.cam (the "Platform").
95galaxy is committed to handling personal data responsibly and in accordance with the principles of data minimisation, purpose limitation, storage limitation, accuracy, integrity, and confidentiality. This Policy is designed to be transparent — we believe you should know exactly what happens to your data, and this document explains that clearly.
By registering an account on the 95galaxy Platform, depositing funds, or using any of the services available on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this Policy, please do not use the Platform.
This Policy applies to all personal data collected from Players accessing 95galaxy from any location, including players based in Malaysia. This Policy should be read in conjunction with our Terms & Conditions.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers. |
| Processing | Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| Data Controller | 95galaxy, as the entity that determines the purposes and means of processing personal data submitted by Players. |
| Data Processor | Any third-party service provider engaged by 95galaxy to process personal data on its behalf, subject to contractual data protection obligations. |
| Consent | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data, provided by the Player. |
| KYC | Know Your Customer — the identity and age verification process required to comply with anti-money laundering and responsible gambling obligations. |
| Cookie | A small data file placed on a Player's device by the Platform to store session information, preferences, and analytical data. |
95galaxy collects only the personal data that is necessary for the stated purposes set out in this Policy. The categories of personal data we collect include:
95galaxy collects personal data through the following means:
95galaxy processes personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Age and identity verification (KYC) | KYC documents, registration data, device data |
| Processing deposits and withdrawals | Financial data, identity data, KYC data |
| Provision of gaming services | Gameplay data, financial data, device data |
| Customer support and dispute resolution | All categories as relevant to the support enquiry |
| Anti-money laundering and fraud prevention | Financial data, identity data, device data, transaction records |
| Responsible gambling monitoring | Gameplay data, financial data, registration data |
| Marketing communications (where opted in) | Registration data, gameplay preferences |
| Platform improvement and analytics | Technical and device data, anonymised gameplay data |
| Compliance with legal and licensing obligations | All categories as required by applicable law or regulator |
95galaxy processes personal data on the following legal grounds:
95galaxy does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:
No Marketing Data Sales: 95galaxy will never sell your personal data to advertising networks, data brokers, or third-party marketers. Your data is not a product we trade in.
95galaxy retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any applicable legal, licensing, or regulatory retention requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Licensing and AML obligations |
| KYC verification documents | Duration of account + 5 years post-closure | Anti-money laundering regulations |
| Financial transaction records | 5 years from transaction date | AML and financial record-keeping requirements |
| Gameplay session logs | 12 months from session date | Dispute resolution and responsible gambling monitoring |
| Live dealer session recordings | 90 days from session date | Dispute resolution purposes |
| Customer support records | 3 years from last interaction | Service quality and dispute resolution |
| Marketing opt-in preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.
95galaxy implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords for their accounts and to report any suspected unauthorised account access to customer support immediately.
If 95galaxy becomes aware of a personal data breach that is likely to result in a risk to the rights and freedoms of Players, we will notify affected Players and the relevant regulatory authority within the timeframes required by applicable law.
The 95galaxy Platform uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:
Most web browsers allow you to manage cookie preferences through the browser settings menu. Disabling strictly necessary cookies may prevent you from logging in or using core Platform features. Consent for analytics and non-essential cookies may be withdrawn at any time.
Subject to applicable law and the exceptions described below, Players have the following rights in relation to their personal data held by 95galaxy:
You may request a copy of the personal data 95galaxy holds about you, together with information about how it is being processed.
You may request correction of inaccurate or incomplete personal data. Some corrections may require re-verification of your identity documents.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our retention obligations under AML and licensing law.
You may request that processing of your data be restricted in certain circumstances — for example, while the accuracy of data you have contested is being verified.
Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, commonly used machine-readable format.
You may object to processing of your data based on legitimate interests or for direct marketing purposes. Marketing opt-outs take effect immediately upon receipt of your request.
To exercise any of the above rights, please contact our Data Protection team via live chat or email at [email protected]. We will respond to all data rights requests within 30 days of receipt. We may require verification of your identity before processing your request.
Please note that certain rights are subject to exceptions — for example, data that must be retained under AML law, financial regulations, or our gaming licence conditions cannot be erased on request prior to the expiry of the mandated retention period.
The 95galaxy Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from persons under 21 years of age. Age verification is a mandatory step in the account registration and KYC process.
If 95galaxy becomes aware that personal data has been collected from a person under the age of 21, that account will be closed immediately, all funds will be handled in accordance with our Terms & Conditions, and the relevant personal data will be deleted from our systems in a timely manner, subject to any legal obligations to retain records of the underage registration.
If you believe a minor has registered an account on 95galaxy, please contact our customer support team immediately via live chat. We take underage gambling extremely seriously and will act on all credible reports without delay.
As an internationally licensed online gaming operator serving players across multiple countries, 95galaxy may transfer personal data to servers and data processors located outside Malaysia. This may include transfers to jurisdictions where data protection laws differ from those applicable in Malaysia.
Where personal data is transferred internationally, 95galaxy ensures that appropriate safeguards are in place to protect the data, including: contractual data protection clauses incorporated into agreements with all third-party data processors; selection of data processors who operate under recognised international data protection frameworks; and technical security measures applied consistently regardless of the geographic location of data storage.
Players who require further information about the safeguards applied to international data transfers may contact us using the details in Section 15 of this Policy.
95galaxy reserves the right to amend, update, or revise this Privacy Policy at any time. Changes may be made to reflect updates to our data processing practices, changes in applicable law, updates to our licensing obligations, or improvements to our Platform's data handling procedures.
Where amendments are material — for example, changes that affect how we use your data in a way that was not previously disclosed — we will endeavour to notify registered Players via email or a prominent notice on the Platform prior to the changes taking effect. Minor corrections or clarifications may be made without prior notification.
The "Last Updated" date at the top of this page reflects the most recent revision. Players are encouraged to review this Policy periodically. Continued use of the Platform following publication of a revised Policy constitutes acceptance of the updated terms.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the 95galaxy Data Protection team through the following channels:
We aim to acknowledge all data-related enquiries within 5 business days and to resolve them fully within 30 calendar days of receipt, in line with standard data protection response timeframes.
When contacting us about a personal data request, please include your registered username or account email address, a brief description of your request, and your preferred response channel. We may request proof of identity before actioning your request to protect your account security.
Transparent data practices, bank-grade encryption, and full player rights — backed by an international gaming licence. For players aged 21 and above only.